PulsePrep Support

For a question error, use “Flag issue” or “Give feedback” directly beneath that question so its ID is included. Signed-in feedback is submitted securely; signed-out notes remain on this device.

Installation

On iPhone or iPad, open PulsePrep in Safari, tap Share, then Add to Home Screen. On Android, open the site in Chrome and choose Install app.

Progress or saved questions disappeared

Sign in with the same account and select Sync now. PulsePrep keeps a device copy for continuity and syncs authenticated study records through its cloud account system.

Medical-content concerns

Flag the exact question and explain the issue. Include the protocol, guideline, or source you believe should be reviewed.

Billing

Website subscriptions are handled securely by Stripe. Select a plan and billing cycle on the pricing page to open Stripe Checkout. Mobile purchases, when available, will be managed by Apple or Google.

Account deletion

Signed-in users can permanently delete their PulsePrep account and associated study data from the account deletion page.

Response channel

Use the feedback option inside the app. A dedicated public support email will be added before store submission.